Skip to content

Frequently Asked Questions

Yes, we can service all GE CT and PET Scanners in your facility. Our team has a combined 64 years of experience with servicing GE imaging systems. Email us on how we can help you info@sigmedimaging.com or call (321) 266-3650 we are here to answer your questions. 

We always look to save our clients’ money whether it is with service, parts, or systems provided by the OEM because it allows our clients to continue to grow and maintain their diagnostic imaging systems for longer periods of time at a lower cost. We can provide the parts, service, or scanners at 60 to 70% reduced cost.

 

Our parts come with a 30–90-day warranty. If you contact Sigmed Imaging by phone at (321) 266-3650, ask our technicians about the specific part guarantee. We will be glad to assist you with any other questions you may have.

Yes, our company always provides scanner installation and service with a warranty especially if Sigmed Imaging transports and installs the scanner system at your location.

Many of our clients save considerable money by using Sigmed Imaging for two or more GE scanner systems and by doing so realize efficiency and effectiveness within their own operations by doing so. Buying multiple CT and PET scanner systems from us have been a way that our clients continue to save. We also pass along the efficiency we realize to your company by giving volume service discounts. Call us to discuss this option we are open to sharing how we can reduce your bottom line.

The way to avoid significant issues with your diagnostic imaging system long-term is to have PM or preventative maintenance. We proactively clean, calibrate, and test your equipment regularly to OEM standards based on the imaging system. The outcome is a consistently running system with much less downtime and performs when needed the most.

Our full service plan covers the CT or PET systems parts, labor and travel to your site. We maintain and are on 24/7 call for any issues. We have access to thousands of our own parts with access to priority overnight delivery for continual uptime. No matter what the issue our hours, travel and expenses are fully covered. Our team of engineers have decades of combined experience to insure that any issue is fixed quickly to ensure you are operational. 

SHIPPING POLICY

Shipment processing time

All orders are processed within 2 business days.

Purchases for equipment occur Monday through Friday. Saturday shipments of products are decided on a per-item basis. If Sigmed Imaging is experiencing a high volume of orders, we will communicate with the customer on any potential delays via email and/or phone call.

Shipping rates and delivery estimates

Since all items on our website are different in size, weight, and shape each item will have an individual price per shipment to our customers. This cost will be communicated to the customer before shipment and will be agreed on by both parties. The cost will be determined by the weight and size of the product and the customer will bear the cost of shipping the item to their destination of choice whether it is domestic or international.

Shipment to P.O. boxes or APO/FPO addresses

Sigmed Imaging does not ship to P.O. boxes or APO/FPO addresses. All addresses must be a physical address verified by Sigmed Imaging before shipment.

Shipment confirmation and order tracking

Once Sigmed Imaging ships your product a representative from the company will email your company the tracking number of the product.

Customs, duties, and taxes

Sigmed Imaging is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Sigmed Imaging is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

Sigmed Imaging ships to many countries across the world. Please contact us about the item you would like to purchase and let us know your country of delivery so we can properly discuss if Sigmed Imaging can or will ship to the country.

Returns Policy

For our Return Policy please click on our “Return Policy” on the footer of our homepage and read. If you have any question’s, please call us at 321-266-3650 or email info@sigmedimaging.com

 


REFUND POLICY

RETURN SHIPPING

Exchange and restock parts must be returned to Sigmed Imaging at the Customer's expense to ensure proper credit. The Customer is responsible for duties and taxes on return shipments. If you need to exchange the item for the same item, send us an email at info@sigmedimaging.com

EXCHANGE POLICY

EP.1 - All Exchanges require a valid RMA (Return Merchandise Authorization) number. Please email info@sigmedimaging.com for an Exchange RMA number before shipment. 

EP.2 - Exchange parts are identified at the time of sale and noted on all invoices.

EP.3 - A "Like and Repairable" part must be received at our facility within 21 days of the date of shipment. All exchange item(s) not returned by the due date will incur additional billing. Additional billing will be calculated as the difference between the OEM outright Price and the purchase price or reduced at the discretion of Sigmed Imaging. Freight charges, taxes, and duties for the return shipment are the responsibility of the buyer.

EP.4 - Exchanges will not be accepted with any of the following: physical damage, customer modifications, evidence of attempted repairs, or cannibalized parts. 

EP.5 - If the exchange received is not a "Like and Repairable" part, the Customer will be notified requesting them to provide a "Like and Repairable" part within 7 calendar days. If one is not received within 7 days, additional Billing will be assessed. The exchanged part received may be returned at the Customer's request and expense, or it will become the property of Sigmed Imaging after 20 days.                                       

EP.6 – If the part is shipped in a crate or pelican case, the exchanged part must be returned to the original container. There will be a charge of $500 replacement fee for each pelican case or crate not returned. Full credit will be issued upon the return of the original container.

RESTOCK POLICY  

RP.1 - Sigmed Imaging allows the restocking of parts up to 30 days from the original date of shipment.

RP.2 - No restock credit will be issued for Consumable parts with a $500 or less purchase price. Consumable parts are identified at the time of sale and noted on all invoices.

RP.3 - All Restocks require a valid RMA number to be requested within 10 days of the original shipment date. Please contact info@sigmedimaging.com to obtain an RMA number valid for restocks only before returning the product.

RP.4 - All Restock parts returned without a Restock RMA number will be processed as an Exchange part.

RP.5 - If the part is returned within 30 days from the original date of shipment, the following Restock credit will apply:

  • Un-Opened                                       Restock Fee 10% (85% Credit)
  • Opened                                             Restock Fee 25% (70% Credit)
  • After 30 Days                                    No Credit; Part processed as an Exchange                             
  • Not Returnable after 30 days

*Note: If the part is returned and found to be defective or tampered with, then restock credit will not apply

 
EXTENSION OF CREDIT 

EOC.1 - If credit is offered, the Customer shall pay for all purchases within the terms agreed (NET30 unless noted otherwise on the invoice).  

EOC.2 - The Customer shall pay a service charge of 2% per month (24% annual percentage rate) on all past due balances.  

EOC.3 - If any third parties are employed to collect any outstanding monies owed, the Customer shall pay all reasonable collection costs. This includes all expenses Sigmed Imaging incurs from a third-party collection agency and lawsuit. 

WARRANTY POLICY 

Sigmed Imaging warranties its product against any defects or malfunctions for 30 days prorated unless otherwise specified at the time of sale. Details of warranties for X-ray tubes and other glassware will be made available at the time of order or by inquiry to Sigmed Imaging. This warranty is void if the serial number or security measures have been altered or removed from the product. If the failure of the product is a result of accident, abuse, misapplication, or Acts of God, Sigmed Imaging shall have no responsibility under this warranty policy. Warranty terms and credit terms are as follows:  

WP.1 - All warranty claims require a valid RMA number (Return Merchandise Authorization) valid for warranty only to be requested within 37 days of the original shipment date or as stated at the time of sale. Please contact info@sigmedimaging.com to obtain an RMA number before returning the product.  

WP.2 - DOA (Dead/Defective on Arrival) claims must be made within seven business days of the delivery date. Damaged in shipping must be noted on the delivery ticket. Parts that are tampered with will not be credited. The Returns/Exchange form must be filled out. DOA claims also require a valid RMA number.

WP.3 - Warranty Credit will only be issued when a warranty replacement has been ordered. Warranty returns without a warranty re-order will not be accepted, and no credit will be issued. 

WP.4 - Sigmed Imaging offers technical support for all warranty claims. All requested warranty claims require the available technical support to obtain full credit for a valid warranty claim.  


WP.5 - Warranty will be voided if there is any sign of tampering, removal, or breakage of warranty seals.

WP.5 - All warranty parts must be returned to Sigmed Imaging within 7 days of the warranty replacement ship date.

WP.6 - All warranty parts returned without an RMA number will be processed as an Exchange part, and no credit will be issued. 

WP.7 - All warranty claims will undergo a technical review validation by our engineers, and a credit will only be issued on valid and approved warranty claims. 

WP.8 - Warranty Credit - Credit for a valid warranty claim will be issued as follows: 

  • Parts received within 30 days of the replacement shipment date will only receive a 66% credit.
  • The remaining 60 days shall be prorated from the date of shipment. 
    No Credit will be issued if part received after 90 days of shipment date - No credit given.
  • Invalid warranty (determined by a technical review) - Considered Open Restock. 

LIMITED WARRANTY 

Sigmed Imaging warrants that the Parts (other than X-ray tubes and other glassware) will meet manufacture specifications during the applicable warranty period defined above. Warranties for different parts are exclusively those offered by the manufacturer or refurbishing company of part. Except for the warranties described above, all parts are sold AS IS and with all faults. Sigmed Imaging makes no warranty of any kind, express or implied, regarding the parts sold under this policy and with this expressly disclaims all warranties, whether express or implied, including the implied warranties of merchantability and fitness for a purpose.  

LIMITATION OF LIABILITY

Sigmed Imaging's total liability for any claim under this policy is limited to the price of the part(s), regardless of whether such claim is made at law, in tort, in contract, or according to any other theory, including strict liability. Neither Sigmed Imaging nor Customer will have any liability to the other for punitive, incidental, special, or consequential damages such as lost profits or revenue, even if such party has been advised of the possibility of the same. The transaction described in this policy is a commercial transaction. Any action related to this policy shall be based solely on commercial law principles. Neither party shall have any negligence or other tort liability to the other arising from this policy or transactions occurring pursuant hereto. 

SHIPMENT AND RISK OF LOSS

Unless otherwise stated, all Parts shall be shipped Free On Board (FOB) from Sigmed Imaging, with prepaid freight at Customer's expense, and title and risk of loss shall pass to Customer at that point. Unless otherwise agreed, Sigmed Imaging shall select carriers. If you have any questions, please email info@sigmedimaging.com or call (321) 266-3650.

TERMS OF SERVICE

OVERVIEW 

This website is operated by Sigmed LLC. Throughout the site, the terms “we”, “us” and “our” refer to Sigmed LLC. Sigmed LLC offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you. 

SECTION 1 - ONLINE STORE TERMS 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 
You must not transmit any worms or viruses or any code of a destructive nature. 
A breach or violation of any of the Terms will result in an immediate termination of your Services. 

SECTION 2 - GENERAL CONDITIONS 

We reserve the right to refuse service to anyone for any reason at any time. 
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION 

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. 
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES 

Prices for our products are subject to change without notice. 
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service. 

SECTION 5 - PRODUCTS OR SERVICES (if applicable) 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. 
We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. 

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed. 

For more detail, please review our Returns Policy. 

SECTION 7 - OPTIONAL TOOLS 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. 
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 

SECTION 8 - THIRD-PARTY LINKS 

Certain content, products, and services available via our Service may include materials from third parties. 
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. 
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party. 

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

 If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party. 

SECTION 10 - PERSONAL INFORMATION 

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy. 

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated. 

SECTION 12 - PROHIBITED USES 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY 

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. 
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 
In no case shall Sigmed LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

SECTION 14 - INDEMNIFICATION 

You agree to indemnify, defend and hold harmless Sigmed LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party. 

SECTION 15 - SEVERABILITY 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States. 

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. 
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

SECTION 20 - CONTACT INFORMATION 

Questions about the Terms of Service should be sent to us at info@sigmedimaging.com or call 321-266-3650.

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.sigmedimaging.com (the “Site”). 

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing you personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or another lawful request for information we receive, or to otherwise protect our rights. 

Behavioral advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt-out of targeted advertising by using the links below: 
- Facebook: https://www.facebook.com/settings/?tab=ads 
- Google: https://www.google.com/settings/ads/anonymous 
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

Do not track 

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

Your rights

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

Data retention 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Changes 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. 

Minors

The Site is not intended for individuals under the age of 21. 

Contact us 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@sigmedimaging.com or call 321-266-3650.